The Success Story

Customer

Conforama

Sector

Furnishings

About the brand & context

Conforama, a leading retailer of furniture and home furnishings, has a network of 155 outlets across France. Of these, 13 are located in experimental "Yes-Pub" zones. Historically dependent on paper leaflets for the distribution of its offers, Conforama is at a significant turning point in its acquisition strategy.

Period

2023-2024

The objectives

Transition to a strategy

fully digital communication

Drive-to-store

especially in "Yes-Pub" areas

Identify a digital channel

to communicate locally around points of sale and generate qualified traffic to its stores, particularly during its sales highlights

Our solution

In 2023, we carried out a number of SMS operations Drive-to-Web, enabling us to develop an even more effective strategy to address the network's new challenges:

Generate in-store traffic and deploy new activations for BF, Christmas and the Winter Sales 24 period.

SMS OneClick®

  • Conforama has reoriented its strategy towards SMS campaigns to highlight its digital catalog and promotional offers.
  • Sending a simple SMS containing a unique short URL to identify clickers and their behavior.

Assets Créa

  • Creation of an intermediary Landing Page presenting current offers and the brand's legal disclaimer, before redirecting to the current digital catalog , updated at each highlight.
  • Content focused on flagship products and promotions, to direct consumers to the digital catalog and encourage POS visits.

Data and Targeting

  • Targeting proposed within a maximum 5km radius of the POS, based on socio-demographic criteria of 25-59 year-olds, furniture/decor intentionalists and promophiles via cross-referencing of our proprietary databases with segments from data-providers.
  • Use of CONFORAMA's customer database for a pure conquest operation, with updates at every key moment.

Results

8,7K

Sales generated by addressed profiles

16

ROI

32%

of Average click-through rate

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