Drag
Conforama

Ensuring brand visibility and optimal ROI during the sales season

Client
Conforama
Sector
Retail
Support
2023-2024 during peak season
Rewards
Cas d'OR Digital Retail 2024 - Award Emailing Performance

Overview

Conforama, a leading retailer of furniture and decorative items, has a network of 155 stores across France. Thirteen of these stores are located in “Oui-Pub” experimental zones. Historically dependent on paper flyers to advertise its offers, Conforama is at a significant turning point in its acquisition strategy.

Key objectives

Digitization of the communication strategy

Shift from print to digital to align with evolving market and environmental expectations.

Drive-to-Store

Generate in-store traffic to address new network challenges and effectively target an affinity population close to stores.

Identify a digital channel

To communicate locally around points of sale and generate qualified traffic to stores, particularly during peak sales periods.

Our solutions

In 2023, we carried out numerous SMS Drive-to-Web campaigns, enabling us to develop an even more effective strategy to address the network's new challenges: generating in-store traffic and rolling out new activations for Black Friday, Christmas, and the 2024 winter sales period.

Integrate creative support

Data & targeting

Audit of previous campaigns based on declarative data, detailed analysis of activated databases and existing distribution models.



Implementation of precise monitoring to identify the most effective partners and segments, with expansion of targets via behavioral and similarity criteria.



Inter-database deduplication to control marketing pressure.

Data & targeting

SMS OneClick

Conforama has refocused its strategy on SMS campaigns to promote its digital catalog and special offers.


A simple text message is sent containing a unique short URL that identifies the people who click on it and their behavior.

Data & targeting

Integrated creative assets

Creation of an intermediate landing page presenting current offers and the brand's legal notices before redirecting to the current digital catalog, which is updated at each key moment.

Content focused on flagship products and promotions, aimed at directing consumers to the digital catalog and encouraging visits to points of sale.

Data & targeting

Data Orientation

Data Orientation

Main results

By shifting focus from paper‑based communication to a fully digital approach, we enabled Conforama to stay ahead of evolving consumer behaviour, reduce dependency on traditional media and better address the sustainability and performance demands of today’s retail environment.

Open rate
32%
ROI
16
Sales generated by targeted profiles
8,7K

Testimonials

4.9/5